welcome

Hospitality leader with 11+ years in luxury hotels and resorts across front office, food & beverage and guest experience. Creates memorable stays, leads multicultural teams and drives revenue, guest scores and operational standards.

guest scores

94guest satisfaction
+19%RevPAR
180team members
#2city ranking

properties

Apr 2021 - PresentResort

Hotel Operations Manager

The Grand Meridian Resort
  • Raised the guest satisfaction index from 86 to 94 and TripAdvisor rank to #2 in the city.
  • Grew RevPAR by 19% through upselling and packages with the revenue team.
  • Leads 180 colleagues across front office, housekeeping and F&B.
Jan 2017 - Mar 2021City hotel

Front Office Manager

Azure Bay Hotel
  • Introduced a VIP arrivals programme that won a brand service award.
  • Cut check-in time by 40% with mobile check-in and digital keys.
Jun 2014 - Dec 2016Resort

Guest Relations Executive

Palm Garden Resort
  • Looked after VIP and repeat guests in 4 languages.
2010 - 2014Degree

B.Sc., Hospitality & Hotel Management

Sample Institute of Hotel Management

initiatives

Signature Arrival Experience

Personalised arrival ritual that lifted first-impression scores by 12 points.

Guest experience · 2022
Wellness Package Launch

Spa and dining package adding $1.4M of annual revenue.

Revenue · 2023