Sofia Laurent
Hotel Operations Manager
your.email@example.com · +00 00000 00000 · City, Country · linkedin.com/in/yourname
Profile
Hospitality leader with 11+ years in luxury hotels and resorts across front office, food & beverage and guest experience. Creates memorable stays, leads multicultural teams and drives revenue, guest scores and operational standards.
Milestones →
2014Guest RelationsResort
2017Front Office ManagerService award
2021Operations Manager5-star resort
NextHotel ManagerLuxury property
Hospitality Journey
2021–Now
ROLEHotel Operations Manager
The Grand Meridian Resort · City, Country
- Raised the guest satisfaction index from 86 to 94 and TripAdvisor rank to #2 in the city.
2017–2021
ROLEFront Office Manager
Azure Bay Hotel · City, Country
- Introduced a VIP arrivals programme that won a brand service award.
2014–2016
ROLEGuest Relations Executive
Palm Garden Resort · City, Country
- Looked after VIP and repeat guests in 4 languages.
2010–2014
EDUCATIONB.Sc., Hospitality & Hotel Management
Sample Institute of Hotel Management · Internship at a 5-star hotel group
Service Skills
Operations
Front office, Housekeeping, F&B service, Events & banqueting
Guest Experience
VIP handling, Service recovery, Concierge, Loyalty programmes
Commercial
Revenue management, Upselling, Budget control, Cost of sales
Certifications
2021 · Certified Hotel Administrator (CHA)
2020 · Food Safety & Hygiene Level 3
2019 · Certified Revenue Management Executive