profile
Operations leader with 14+ years running multi-site businesses across consumer goods and services. Turns strategy into execution, builds high-performing teams of 200+ and has delivered sustained double-digit growth in revenue and margin.
business results
$120MP&L managed
+54%revenue growth
$6.4Mannual savings
220people led
leadership roles
Feb 2019 - PresentGM
General Manager - Operations
Harbor Consumer Brands
- Grew revenue from $78M to $120M in 4 years while improving EBITDA margin by 5.2 points.
- Led a 220-person organisation through restructuring with no loss of key talent.
- Launched a lean operating system that cut operating costs by $6.4M a year.
Mar 2014 - Jan 2019Head of Ops
Head of Business Operations
Brightline Services
- Built the PMO and governance model for a 14-project transformation programme.
- Raised customer NPS from 21 to 54 through process redesign.
Jul 2010 - Feb 2014Consultant
Management Consultant
Keystone Advisory
- Delivered market-entry and cost-reduction projects for 12 clients in 5 countries.
2008 - 2010MBA
MBA, Strategy & Operations
Sample School of Business
strategic initiatives
Lean Operating System
Standard work and KPI cascade across 6 sites, saving $6.4M a year.
Transformation · 2021Market Expansion: 3 New Regions
Business case, launch and scale-up adding $22M of annual revenue.
Growth strategy · 2020