The Leadership ReviewSpecial Issue · General Manager - OperationsVol. 08 · 2026

Michael
Chen

Builds teams and operations that deliver growth.your.email@example.com - +00 00000 00000
PHOTO

At a Glance

Based inCity, Country
LinkedInlinkedin.com/in/yourname

Capabilities

Leadership
P&L ownership, Team building, Change management, Board reporting
Strategy
Business planning, Market entry, M&A integration, OKRs
Operations
Lean / Six Sigma, Process design, Vendor management, Budgeting
Tools
SAP, Power BI, Salesforce, MS Project

Credentials

Lean Six Sigma Black Belt (2018)
PMP - Project Management Professional (2015)

The Leader

Operations leader with 14+ years running multi-site businesses across consumer goods and services. Turns strategy into execution, builds high-performing teams of 200+ and has delivered sustained double-digit growth in revenue and margin.

“Grew a business unit from $78M to $120M while adding five points of margin.”

Leadership Roles

General Manager - Operations

Harbor Consumer Brands · Feb 2019–Present
  • Grew revenue from $78M to $120M in 4 years while improving EBITDA margin by 5.2 points.
  • Led a 220-person organisation through restructuring with no loss of key talent.

Head of Business Operations

Brightline Services · Mar 2014–Jan 2019
  • Built the PMO and governance model for a 14-project transformation programme.
  • Raised customer NPS from 21 to 54 through process redesign.

Management Consultant

Keystone Advisory · Jul 2010–Feb 2014
  • Delivered market-entry and cost-reduction projects for 12 clients in 5 countries.

Initiatives

Lean Operating System

Transformation · 2021

Standard work and KPI cascade across 6 sites, saving $6.4M a year.

Market Expansion: 3 New Regions

Growth strategy · 2020

Business case, launch and scale-up adding $22M of annual revenue.

Education

MBA, Strategy & Operations

Sample School of Business · 2008 - 2010