Michael Chen
General Manager - Operations
your.email@example.com · +00 00000 00000 · City, Country · linkedin.com/in/yourname
Profile
Operations leader with 14+ years running multi-site businesses across consumer goods and services. Turns strategy into execution, builds high-performing teams of 200+ and has delivered sustained double-digit growth in revenue and margin.
Milestones →
2010MBAStrategy & Ops
2014Head of OperationsService business
2019General Manager$120M P&L
NextCOOEnterprise leadership
Leadership Journey
2019–Now
ROLEGeneral Manager - Operations
Harbor Consumer Brands · City, Country
- Grew revenue from $78M to $120M in 4 years while improving EBITDA margin by 5.2 points.
2014–2019
ROLEHead of Business Operations
Brightline Services · City, Country
- Built the PMO and governance model for a 14-project transformation programme.
2010–2014
ROLEManagement Consultant
Keystone Advisory · City, Country
- Delivered market-entry and cost-reduction projects for 12 clients in 5 countries.
2008–2010
EDUCATIONMBA, Strategy & Operations
Sample School of Business · Dean's list · Case competition winner
Capabilities Built
Leadership
P&L ownership, Team building, Change management, Board reporting
Strategy
Business planning, Market entry, M&A integration, OKRs
Operations
Lean / Six Sigma, Process design, Vendor management, Budgeting
Certifications
2018 · Lean Six Sigma Black Belt
2015 · PMP - Project Management Professional
2021 · Executive Leadership Programme