Executive Summary · Confidential
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General Management · Operations

Michael Chen

Function: "General Manager - Operations"   Experience: "14+ yrs"   Location: "City, Country"
Email: "your.email@example.com"   Phone: "+00 00000 00000"   LinkedIn: "linkedin.com/in/yourname"

Leadership Profile

Operations leader with 14+ years running multi-site businesses across consumer goods and services. Turns strategy into execution, builds high-performing teams of 200+ and has delivered sustained double-digit growth in revenue and margin.

Leadership Capabilities

Strategic Planning
P&L Management
People Leadership
Operational Excellence
Change Management
Stakeholder Management
Operations: Lean / Six Sigma, Process design, Vendor management, Budgeting
Tools: SAP, Power BI, Salesforce, MS Project

Leadership Experience

General Manager - Operations @ Harbor Consumer Brands[Feb 2019 → Present]

P&L owner for a $120M business unit across 6 sites.

  • Grew revenue from $78M to $120M in 4 years while improving EBITDA margin by 5.2 points.
  • Led a 220-person organisation through restructuring with no loss of key talent.
  • Launched a lean operating system that cut operating costs by $6.4M a year.
Head of Business Operations @ Brightline Services[Mar 2014 → Jan 2019]

Service operations for 40k B2B customers.

  • Built the PMO and governance model for a 14-project transformation programme.
  • Raised customer NPS from 21 to 54 through process redesign.
Management Consultant @ Keystone Advisory[Jul 2010 → Feb 2014]

Strategy and operations consulting.

  • Delivered market-entry and cost-reduction projects for 12 clients in 5 countries.

Strategic Initiatives

Lean Operating SystemTransformation · 2021

Standard work and KPI cascade across 6 sites, saving $6.4M a year.

Market Expansion: 3 New RegionsGrowth strategy · 2020

Business case, launch and scale-up adding $22M of annual revenue.

Post-merger IntegrationM&A · 2017

Integrated an acquired 300-person business within 9 months.

Education & Development

Lean Six Sigma Black Belt (2018)
PMP - Project Management Professional (2015)
Executive Leadership Programme (2021)
MBA, Strategy & Operations
Sample School of Business, 2008 - 2010