Michael Chen

General Manager - Operations
your.email@example.com  ·  +00 00000 00000  ·  yourname.com  ·  City, Country

Profile

Operations leader with 14+ years running multi-site businesses across consumer goods and services. Turns strategy into execution, builds high-performing teams of 200+ and has delivered sustained double-digit growth in revenue and margin.

Experience

Feb 2019
- Present

General Manager - Operations

Harbor Consumer Brands · City, Country
  • Grew revenue from $78M to $120M in 4 years while improving EBITDA margin by 5.2 points.
  • Led a 220-person organisation through restructuring with no loss of key talent.
  • Launched a lean operating system that cut operating costs by $6.4M a year.
Mar 2014
- Jan 2019

Head of Business Operations

Brightline Services · City, Country
  • Built the PMO and governance model for a 14-project transformation programme.
  • Raised customer NPS from 21 to 54 through process redesign.
Jul 2010
- Feb 2014

Management Consultant

Keystone Advisory · City, Country
  • Delivered market-entry and cost-reduction projects for 12 clients in 5 countries.

Leadership Expertise

Leadership

P&L ownership, Team building, Change management, Board reporting

Strategy

Business planning, Market entry, M&A integration, OKRs

Operations

Lean / Six Sigma, Process design, Vendor management, Budgeting

Signature Initiative

Transformation

Lean Operating System

Standard work and KPI cascade across 6 sites, saving $6.4M a year.

Education & Credentials

MBA, Strategy & OperationsSample School of Business, 2008 - 2010
Lean Six Sigma Black Belt2018
PMP - Project Management Professional2015