Michael Chen

General Manager - Operations

About Me

Operations leader with 14+ years running multi-site businesses across consumer goods and services. Turns strategy into execution, builds high-performing teams of 200+ and has delivered sustained double-digit growth in revenue and margin.

Work Experience

General Manager - OperationsFeb 2019 - Present
Harbor Consumer Brands · City, Country
  • Grew revenue from $78M to $120M in 4 years while improving EBITDA margin by 5.2 points.
  • Led a 220-person organisation through restructuring with no loss of key talent.
  • Launched a lean operating system that cut operating costs by $6.4M a year.
Head of Business OperationsMar 2014 - Jan 2019
Brightline Services · City, Country
  • Built the PMO and governance model for a 14-project transformation programme.
  • Raised customer NPS from 21 to 54 through process redesign.
Management ConsultantJul 2010 - Feb 2014
Keystone Advisory · City, Country
  • Delivered market-entry and cost-reduction projects for 12 clients in 5 countries.

Strategic Initiatives

Lean Operating SystemTransformation · 2021

Standard work and KPI cascade across 6 sites, saving $6.4M a year.

Market Expansion: 3 New RegionsGrowth strategy · 2020

Business case, launch and scale-up adding $22M of annual revenue.