Michael Chen
General Manager - Operations
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City, Country
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City, Country
Profile
Operations leader with 14+ years running multi-site businesses across consumer goods and services. Turns strategy into execution, builds high-performing teams of 200+ and has delivered sustained double-digit growth in revenue and margin.
Experience
General Manager - OperationsFeb 2019 - Present
Harbor Consumer Brands, City, Country
- Grew revenue from $78M to $120M in 4 years while improving EBITDA margin by 5.2 points.
- Led a 220-person organisation through restructuring with no loss of key talent.
- Launched a lean operating system that cut operating costs by $6.4M a year.
Head of Business OperationsMar 2014 - Jan 2019
Brightline Services, City, Country
- Built the PMO and governance model for a 14-project transformation programme.
- Raised customer NPS from 21 to 54 through process redesign.
Management ConsultantJul 2010 - Feb 2014
Keystone Advisory, City, Country
- Delivered market-entry and cost-reduction projects for 12 clients in 5 countries.
Capabilities
- Leadership
- P&L ownership / Team building / Change management / Board reporting
- Strategy
- Business planning / Market entry / M&A integration / OKRs
- Operations
- Lean / Six Sigma / Process design / Vendor management / Budgeting
- Tools
- SAP / Power BI / Salesforce / MS Project
Initiatives
Lean Operating SystemTransformation · 2021
Standard work and KPI cascade across 6 sites, saving $6.4M a year.
Market Expansion: 3 New RegionsGrowth strategy · 2020
Business case, launch and scale-up adding $22M of annual revenue.
Education
MBA, Strategy & Operations2008 - 2010
Sample School of Business
Certificates
Lean Six Sigma Black Belt2018
PMP - Project Management Professional2015
Executive Leadership Programme2021