Michael Chen
General Manager - Operations
City, Country | +00 00000 00000 | your.email@example.com | linkedin.com/in/yourname | linkedin.com/in/yourname
Professional Summary
Operations leader with 14+ years running multi-site businesses across consumer goods and services. Turns strategy into execution, builds high-performing teams of 200+ and has delivered sustained double-digit growth in revenue and margin.
Core Skills
Leadership: P&L ownership, Team building, Change management, Board reporting
Strategy: Business planning, Market entry, M&A integration, OKRs
Operations: Lean / Six Sigma, Process design, Vendor management, Budgeting
Tools: SAP, Power BI, Salesforce, MS Project
Professional Experience
General Manager - OperationsFeb 2019 - Present
Harbor Consumer BrandsCity, Country
- Grew revenue from $78M to $120M in 4 years while improving EBITDA margin by 5.2 points.
- Led a 220-person organisation through restructuring with no loss of key talent.
- Launched a lean operating system that cut operating costs by $6.4M a year.
Head of Business OperationsMar 2014 - Jan 2019
Brightline ServicesCity, Country
- Built the PMO and governance model for a 14-project transformation programme.
- Raised customer NPS from 21 to 54 through process redesign.
Management ConsultantJul 2010 - Feb 2014
Keystone AdvisoryCity, Country
- Delivered market-entry and cost-reduction projects for 12 clients in 5 countries.
Strategic Initiatives
Lean Operating SystemTransformation · 2021
Standard work and KPI cascade across 6 sites, saving $6.4M a year.
Market Expansion: 3 New RegionsGrowth strategy · 2020
Business case, launch and scale-up adding $22M of annual revenue.
Education
MBA, Strategy & Operations2008 - 2010
Sample School of Business, Dean's list · Case competition winner
Certifications
- Lean Six Sigma Black Belt, 2018
- PMP - Project Management Professional, 2015
- Executive Leadership Programme, 2021